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28.04.2016

eLearning for improving front-line quality: the 3 essential requisites

eLearning for improving front-line quality: the 3 essential requisites
There is a problem - What does it mean? - You should be more careful! - There was an error! - I do not understand - now what do we do to get back on track? …   Do these phrases sound familiar? These requests represent daily life for those involved in the front-line: sales assistants, telephone operators, agents, salesmen, project managers and all those who are on the front line every day to greet and satisfy customers, and try to gain their loyalty. Hence, proper training can support thes...
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18.04.2016

Digital skills: important in the present, vital for the future

Digital skills: important in the present, vital for the future
Digital skills are the basis of intelligent organisations that have understood that digitization is not just a process that relates to hardware or software, but a change that mainly concerns people and the dissemination of specific knowledge. If a company wishes to become the kind of company that continues to grow and achieve results, it needs to have people who can adapt to change, or even better, who have already done so, and that already possess strong skills in this regard. It is well-known that orga...
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14.04.2016

Paperless office: facilitate the transition in the company from hard-copies to digital files

Paperless office: facilitate the transition in the company from hard-copies to digital files
In a corporate or bureaucratic organization, is it possible and desirable to switch from paper documents to digital documents, in order to achieve a paperless office?   PAPER   The folders Folders, plastic bags, binders and efolders are used to gather and store hard-copy documents. Paper is heavy, bulky and polluting.   Books A book is a more advanced technological tool. Based on the principle of the wheel, the back acts as a pivot and the pages rotate allowing ran...
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07.04.2016

INTRANET AND WEB TV: 3 STEPS FOR DEVELOPING STIMULATING TRAINING ENVIRONMENTS

INTRANET AND WEB TV: 3 STEPS FOR DEVELOPING STIMULATING TRAINING ENVIRONMENTS
Intranet and web TV are ideal corporate environments for recruiting and training staff in an immediate, continuous and on-demand manner; they are the meeting point between communication, development and training. The company intranet can become a means of collaboration for people and a starting point to start learning courses. If the training objective is to promote the integration of new employees and guide them within the company, you can develop virtual tours or interactive animations, thereby facil...
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